Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Royal Derby Hospital
2023-10-17
Person
5
5
0
Written by a private patient
Written by a private patient 17th October 2023
Al members of staff were very helpful, polite and caring
Royal Derby Hospital
2023-08-23
Person
1
5
0
Written by a private patient
Written by a private patient 23rd August 2023
None of the nursing staff knew I was arriving on my surgery date. They had no medical history, we’re asking me where my blood results were. Why would I know ? They were completed by the nurses. None of the staff were communicating with each other, all telling me different information and contradicting each other. They were unable to access any tests I had done the Saturday before, which is dangerous. What is the point of pre op? Which made me feel unsafe.
I feel I could have been asked to be admitted later not 7am, to be waiting around until 12:30.
Following the surgery there was a man who looked after me in recovery, he was the only person I felt had compassion and cared about me.
The nursing staff on return to the ward, we’re more focused on getting me out of bed when I was in and out of consciousness and vomiting non stop, then actually caring about how I was telling them I feel. I was never asked how I was feeling I was constantly given medication through the IV without my permission even though it was making me vomit and dizzy. The nurse that evening wanted me to get out of bed. I asked for support with this, she said no. I then asked my husband to hold my hand because I felt dizzy, she told him he could not do that and told him to sit down.
I asked if I needed stockings the following day, as I had read loads I needed them on for 2 weeks. I was told my leg is too fat for them by the nurse. Which just shows the lack of respect from the staff.
My husband come to help me from 10am because I needed support to mobilise. No one came to check on me until 2pm regardless as to them knowing I was vomiting non stop. I was on paracetamol only for painkillers due to my adverse reaction to the stronger medication, the nurse told me I had to swallow it along with senna tablets because I won’t be given liquid form again. I said I can’t swallow water or keep it down I can’t take them and she did not care and just walked out the room. The second night I had to stay due to the sickness and not keeping any fluid down. The night nurse came on shift. Didn’t check on me. I had to force myself to walk to the nurse station, to ask for anti sickness. She proceeded to stare at me whilst slouched on her chair eating crisps. She did not answer me and I felt so uncomfortable I went back to my room. This nurse did not check on me until I rang the buzzer at 5am as I was choking on my sick. She came in turned the buzzer off and said “you have to wait for anti sickness” and walked out, with not one ouch of care or compassion for me. When the healthcare assistant came in to check my BP, she did not even ask for my consent to do it. Just pulled me around. I had to keep asking for clean water and cups, Which were not provided to me. I felt the whole time like I was a burden to all the staff. Considering I was paying private the quality of care was beyond shocking, I wouldn’t wish it on anyone. I was not informed by any of them what was happening and when, nor was my consent gained for anything. Not one staff tried to have a conversation with me. It wasn’t until the day of discharge when I asked to leave was the nurse interested in having a conversation with me. She even said it was lovely having you. What was lovely? She didn’t talk to me once. I honestly can’t believe I felt so unsafe and uncared for when I was in the most vulnerable state of my life.
Royal Derby Hospital
2023-07-28
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 28th July 2023
On the occasions have u fortunately been in The Royal Derby my care and treatment have been second to none.
I have no hesitation in recommending the care I received from all the staff.
Royal Derby Hospital
2023-07-19
Person
5
5
0
Written by a private patient
Written by a private patient 19th July 2023
My Hospital was a private hospital in Bromsgrove B60 1 LY Birmingham
The hospital was clean the nursing staff where all brilliant with me nothing was ever to much.Caring friendly I felt safe 100% satisfied with my stay there …
Royal Derby Hospital
2023-06-29
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 29th June 2023
I have had several admissions to royal derby hospital and have experience of
Accident and emergency
Surgical assessment unit
Ward 309
Theatre
Day case
I can honestly say I felt looked after and respected in all areas
Royal Derby Hospital
2023-04-28
Person
5
5
0
Written by a private patient
Written by a private patient 28th April 2023
Thoroughly happy with all the care I received at the hospital
Royal Derby Hospital
2023-03-10
Person
5
5
0
Written by a private patient
Written by a private patient 10th March 2023
The care I received at Royal Derby Private Health was 5 star. All the staff were so kind and caring. They treated me so well and looked after me so very well. Lovely to chat to them and I just can not recommend them enough.
Royal Derby Hospital
2023-01-05
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 5th January 2023
My father unfortunately has spent quite some time in hospital both as an outpatient and inpatient over the last 12 months
He has received both nhs and private care
Absolutely no complaints at all
Even the volunteers in the hospital are amazing
Thankyou to our nhs
Royal Derby Hospital
2022-12-12
Person
5
5
0
Written by a private patient
Written by a private patient 12th December 2022
Fantastic! Very clean. Staff are all very friendly and helpful.
Royal Derby Hospital
2022-10-25
Person
5
5
0
Written by a private patient
Written by a private patient 25th October 2022
Great care best ever